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piloter

we monitor your customer online conversations

Moderation: we make sure that the conversations of your online community comply with your brand value. Our solution combines our powerful automatic moderation software and our team of moderation experts.
Online reputation: we build and monitor your online presence. Our experts in online reputation track all the online conversations about your brand and keep you inform in real time.

moderation case – a Media

Online Community moderation

  • Moderation in 24/7/365
  • Real time reporting
  • First level of answers to customers

Results:

  • A growing community under control
  • More engaged customers
  • A unique way to get valuable insights about the community

online reputation case – a global Brand

Online Reputation and crisis management

  • Constant monitoring of online communities like Facebook
  • Dedicated monitoring of specific subjects
  • Re-enforced setup whenever a crisis happens
  • Answers to customers
  • Real time reporting

Results:

  • A well protected brand
  • Customers are engaged
  • Valuable insights from the online communities