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engage

we monitor your customer online conversations

Moderation: we make sure that the conversations of your online community comply with your brand value and the legislation. Our solution combines our powerful automatic smart moderation tool and our team of moderation experts.
Online reputation: we build and monitor your online presence. Our experts in online reputation track all the online conversations about your brand and keep you inform in real time.

moderation case – a Media

Online Community moderation

  • Moderation in 24/7/365
  • Real time reporting
  • First level of answers to customers

Results:

  • A growing community under control
  • More engaged customers
  • A unique way to get valuable insights about the community

online reputation case – a global Brand

Online Reputation and crisis management

  • Constant monitoring of online communities like Facebook
  • Dedicated monitoring of specific subjects
  • Re-enforced setup whenever a crisis happens
  • Answers to customers
  • Real time reporting

Results:

  • A well protected brand
  • Customers are engaged
  • Valuable insights from the online communities